If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let us know. We operate a Practice Complaints Procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.
How to complain
We hope that most problems can be resolved easily and quickly, often at the time they arise and with the person concerned. However, if this is not the case and you wish to make a complaint, we would ask you to let us know as soon as possible.
Please contact Mrs Steph Celso (Practice Manager) or one of the doctors for further details and an information leaflet.
Practice-Complaints-Procedure Jan 16
ZERO TOLERANCE
The practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.
The staff understands that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.
In summary, we will not hesitate to remove patients from our list who:
- Are violent or abusive to any practice member.
- Use or condone threatening or violent behaviour.
- Cause damage/steal from the practice’s premises /staff/patients.
- Obtain drugs and/or medical services fraudulently.
We ask that you treat all our practice staff courteously at all times.
