Book GP Appointment
Please phone us on 01454 412167, Monday to Friday from 8am to 6.30pm. Our care co-ordinators will triage your call in order for you to be booked in with the most suitable doctor, nurse or health professional.
If you are unable to call the surgery to book an appointment, we can book and triage this over the desk for more accessibility.
Our urgent on the day appointments get released at 8am daily, these are sit and wait appointments. Patient’s will be seen in order of medical need.
Your Appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, by text or email can be more flexible and often means you get help sooner.
eConsult
What is eConsult?
eConsult is an online service that lets you contact your GP practice quickly, safely, and without needing to phone or visit the surgery.
What can I use eConsult for?
- Ask about a health problem or symptoms
- Request advice or treatment
- Get help with administrative queries (e.g. fit notes, test results, referrals)
How does it work?
Your request will be reviewed by a clinician, and you’ll receive a response by phone, text, or email — usually by the end of the next working day.
If you complete an eConsult, you’ll need to be available to take a call or attend an appointment that day. In some cases, your appointment may be scheduled within 6–7 days.
How do I access eConsult?
It’s simple to use and available from 8:00am–6:30pm on weekdays (excluding Bank Holidays) from your phone, tablet, or computer.
Cancelling / Changing Appointment’s
We ask that if you need to cancel or change your appointment, that you give us 24 hours notice. This is so we have the opportunity to offer to other patients who might be unwell and require treatment.
To cancel your appointment:
- phone us on 01454 412167, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
- use NHS website / app to view or cancel appointment
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home Visits
The doctors are happy to visit people at home if they are housebound or genuinely too unwell to come to the surgery.
As a general rule, we would prefer to see patients in the surgery, where more comprehensive examinations can be undertaken and at home we have limited access to records and equipment. Short journeys are not usually harmful in cases of fever or acute illness. However, if you are housebound and need medical attention, home visits are available.
Please ring before 11.00 to request a home visit. In most cases the GP will contact you by phone initially to discuss the problem.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years. We do not visit children at home.