Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let us know. We operate a Practice Complaints Procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.

How to complain

We hope that most problems can be resolved easily and quickly, often at the time they arise and with the person concerned. However, if this is not the case and you wish to make a complaint, we would ask you to let us know as soon as possible.

Please contact Mrs Steph Celso (Practice Manager) or one of the doctors for further details and an information leaflet.

Practice-Complaints-Procedure Jan 16

ZERO TOLERANCE

The practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.

The staff understands that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.

In summary, we will not hesitate to remove patients from our list who:

  • Are violent or abusive to any practice member.
  • Use or condone threatening or violent behaviour.
  • Cause damage/steal from the practice’s premises /staff/patients.
  • Obtain drugs and/or medical services fraudulently.

We ask that you treat all our practice staff courteously at all times.

 

 

 

Prescription Hub

 

As of the 1st November all prescriptions for Streamside Surgery practice will be dealt with by the new PCN Prescription Hub – Severnvale Prescription Hub.

 

Please e-mail your requests to bnssg.streamsideprescriptions@nhs.net and for medication queries only please call 01454 205099, lines will be open from 10am-12:30 and 14:30-17:30.

 

Please visit our post on this new update for more information – Severnvale Prescription Hub | Streamside Surgery

 

 

Spring Boosters – UPDATE March/April 2022

 

Severn View Family Pratice will be commencing the administration of the Covid-19 spring boosters on behalf of Severnvale PCN W/C 4th April. They will be holding the clinics in the Vaccination POD and running them Mon – Fri. Invites will start to be sent out later this week. They will be inviting over 75’s and those in the category of immunosuppressed. Please wait to be invited.

 

The government and NHS England have asked us to focus on vaccinating in the coming weeks,  We appreciate your patience. As always, their team will be working hard to prioritise those who are most in need. Thank you for your understanding.

 

If you have already received a text message or letter from the Surgery about booking your vaccine, please use the link in the text message to make your appointment.

 

If they haven’t yet been in touch, you will hear from them when they have an appointment available. They are working hard to get our appointments set up, so this should be very soon. In the meantime, please do not contact us about getting a vaccination appointment.

 

How to book 

 

Everyone aged over 30 can book a vaccine appointment online. You can do this here. Everyone aged 18 and over is eligible to get their vaccine at a walk-in centre. Full details of walk-in clinics and how to access them are available here (you may need to book an appointment in advance).

Third dose vaccination for severely immunosuppressed aged 12+

The JCVI has advised that people with severely weakened immune systems should have a third COVID-19 vaccine dose.  This is separate to any potential COVID-19 booster vaccination.  There are national recommendations as to who is considered eligible for the third vaccine and General Practices are working with Hospital Specialists locally to identify those who should receive this.  There is no need contact the NHS.  If you or your child is eligible for vaccination, we will contact you.

For more information see  JCVI issues advice on third dose vaccination for severely immunosuppressed – GOV.UK (www.gov.uk)