Patient Access Update! – July 2020

You may notice over the next few weeks that Patient Access are having an update. They will be emailing all Patient Access users gradually over the next 3 weeks to inform them of these updates and asking them to contact their Support team rather than their GP practice if they have any questions. We have been told that if some patients contact the surgery then to simply ask them to visit here where they can contact us directly.

If you have any further questions on this please do not hesitate to visit the patient access contact us page.

Please see below the updates that have come from Patient Access that will be implemented by the end of July.

Patient Access – Security PIN code

Two important new security measures will be implemented in Patient Access by the end of July. Please read the information below which explains what these measures are and why we are introducing them.

1 – Security PIN code

In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to create a five-digit security PIN code that they will need to enter when signing in to the app, as well as their user ID/email and password.

You can read more about Patient Access security PIN codes.

2 – Mobile phone number prompt

We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number – it is an optional security measure – but we highly recommend that they do so to help further protect their data.

Find more information about adding and verifying mobile numbers.

Security measures

The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. We hope you agree that the introduction of these new measures is important in providing further protection to our users’ data.

Prescription Hub


As of the 1st November 2021 all prescriptions for Streamside Surgery practice will be dealt with by the new PCN Prescription Hub – Severnvale Prescription Hub.


Please e-mail your requests to and for medication queries only please call 01454 205099, lines will be open from 10am-12:30 and 14:30-17:30.


Please visit our post on this new update for more information – Severnvale Prescription Hub | Streamside Surgery