Accessibility Statement

This website has been developed by EMIS Health and is run by the specified organisation. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also looked to use ‘Plain English’ where possible in order to make the website text simple to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Keyboard navigation in Mac OS

For keyboard navigation to work in Mac OS an option has to be turned on:

System Preferences Keyboard  Shortcuts

In that panel is a check box labelled “Use keyboard navigation to move focus between controls”. Check that box and Restart your browser for the change to take effect.

How accessible this website is

Although we have used our reasonable efforts to make the website accessible to all we appreciate that some parts of this website are not currently fully accessible, in particular:

  • some of our downloadable documents may not fully accessible to screen reader software
  • there are a limited number of keyboard navigation issues including; menu navigation and notification acknowledgement
  • the site tagline styling may not be deemed to meet accessibility standards
  • table layout for opening times does not use the correct grid format to be deemed fully accessible

As part of our ongoing continuous improvement exercises we are working to further improve on the accessibility aspects of the site.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then please:

  • email: mysupport@emishealth.com
  • Call: 0845 124 5245

We will consider all requests and aim to get back to you within 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or identify ways that we can improve accessibility then please do call or email us to report the issue:

  • email mysupport@emishealth.com
  • call 0845 124 5245

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ”Accessibility Regulations”). If you have any concerns or issues with our site and are not happy with how we have responded to your concerns, then you may wish to contact the Equality Advisory and Support Service (EASS).

Alternatively, if you are based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

EMIS Health are committed to making its websites accessible, in accordance with the Accessibility Regulations.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Content that is not within the scope of the Accessibility Regulations

PDFs and other documents

This site may contain older PDFs and Word documents that do not meet accessibility standards – for example, they may not be structured so that they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The Accessibility Regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

This site may contain elements that cannot be navigated through using a keyboard. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).

Plans are in place to rectify these issues as soon as practicable.

Styling Issues

This site may contain elements of styling that are not deemed to be accessible. This does not meet WCAG 2.1 success criterion 1.4 (distinguishable).

Plans are in place to rectify these issues as soon as practicable.

Disproportionate burden

Google Maps – There is a limit as to how far you can magnify the embedded Google Maps on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.

How we tested this website

This website was last tested on 8th February 2021. The test was carried out by the EMIS Health Service Team.

Site compliance was checked using a combination of manual testing and third party tools, including:

Prescription Hub

 

As of the 1st November all prescriptions for Streamside Surgery practice will be dealt with by the new PCN Prescription Hub – Severnvale Prescription Hub.

 

Please e-mail your requests to bnssg.streamsideprescriptions@nhs.net and for medication queries only please call 01454 205099, lines will be open from 10am-12:30 and 14:30-17:30.

 

Please visit our post on this new update for more information – Severnvale Prescription Hub | Streamside Surgery

 

 

Spring Boosters – UPDATE March/April 2022

 

Severn View Family Pratice will be commencing the administration of the Covid-19 spring boosters on behalf of Severnvale PCN W/C 4th April. They will be holding the clinics in the Vaccination POD and running them Mon – Fri. Invites will start to be sent out later this week. They will be inviting over 75’s and those in the category of immunosuppressed. Please wait to be invited.

 

The government and NHS England have asked us to focus on vaccinating in the coming weeks,  We appreciate your patience. As always, their team will be working hard to prioritise those who are most in need. Thank you for your understanding.

 

If you have already received a text message or letter from the Surgery about booking your vaccine, please use the link in the text message to make your appointment.

 

If they haven’t yet been in touch, you will hear from them when they have an appointment available. They are working hard to get our appointments set up, so this should be very soon. In the meantime, please do not contact us about getting a vaccination appointment.

 

How to book 

 

Everyone aged over 30 can book a vaccine appointment online. You can do this here. Everyone aged 18 and over is eligible to get their vaccine at a walk-in centre. Full details of walk-in clinics and how to access them are available here (you may need to book an appointment in advance).

Third dose vaccination for severely immunosuppressed aged 12+

The JCVI has advised that people with severely weakened immune systems should have a third COVID-19 vaccine dose.  This is separate to any potential COVID-19 booster vaccination.  There are national recommendations as to who is considered eligible for the third vaccine and General Practices are working with Hospital Specialists locally to identify those who should receive this.  There is no need contact the NHS.  If you or your child is eligible for vaccination, we will contact you.

For more information see  JCVI issues advice on third dose vaccination for severely immunosuppressed – GOV.UK (www.gov.uk)